Terms and Conditions

PRICES
You can choose to display prices including or excluding VAT - it's your choice - make your choice at the top of the right hand panel (below the red 'About us'.


Information on delivery charges can be seen by following the ‘Delivery Charges’ link from the bottom of this page, likewise click here for a ‘VAT Help’ information link to see whether you need to pay VAT.

The undertakings from Connevans Limited are in addition to a consumer's statutory rights and do not affect their rights in any way. The prices offered on the www.Connevans.co.uk  website are not necessarily the same as offered for non web sales. In particular the reduced prices offered in the 'SPECIALS' area are only valid for online web orders.


All orders via www.DeafEquipment.co.uk require payment by debit card or credit card - VISA, MASTERCARD, MAESTRO, SOLO, DELTA or Electron.

SITE SECURITY
Please don't worry about sending your credit/debit card details via our website. www.DeafEquipment.co.uk is secured by 128 bit encryption technology to keep your details safe and has a Thawte certificate to prove it. This means that this information cannot be read by anyone other than Connevans. You can see that the checkout is a secure area of our site because a padlock symbol or key will appear in the bottom of your browser.

SUITABILITY
If you are unsure about the suitability of a product for your particular needs or you require more information on a particular product, please contact Connevans Customer Services who will be able to help with advice on suitability, technical information and specific applications.

AMENDING ORDERS
Orders may be amended up until the time your order is despatched. Our shopping site software allows you to change/cancel your order within half an hour during office hours and up to 23.30pm in the evening and at weekends - to amend an order either login and follow instructions or if already logged on click on your name at the top left of the screen. If your order is no longer open, as we process orders promptly during the working day, please contact us immediately.

DELIVERY TIMESCALE
All delivery timescales refer to working days and are from the day of despatch NOT the day we receive your order. If we have the items in stock, for orders received before 13.00 hours UK time, on a working day, we aim to despatch the same day but because some of our product range is manufactured to order we cannot manufacture and despatch in the same day! If timescale is important to you please discuss your requirements with Connevans Customer Services, they will help in whatever way possible.

We offer a number of delivery services, the choices available for your location are offered when viewing your basket. Saturday deliveries are available for an additional charge. Please note that delivery timescales refer to working days, Monday-Friday. Next day delivery does not include Saturdays or Sundays.

If there is to be an undue delay with the delivery of your order you will be emailed with details. Please contact deafequipment@connevans.com  should you not receive your order placed with www.Connevans.co.uk within one working week.

Please note that our working days are UK office hours Monday to Friday, excluding bank holidays.


CANCELLING ORDERS
In the United Kingdom Distance Selling Regulations give a customer the right to cancel up to 7 days after the receipt of goods.

PRODUCT RETURNS POLICY
Orders from www.DeafEquipment.co.uk come with the assurance that if for whatever reason you find the items unsuitable in any way we will refund the cost of the product providing it is returned to us in resaleable condition, in the original packaging, within 21 days of purchase. Our definition of 'resaleable condition' includes being returned in original undamaged packing with the original instruction booklets which have not been written in. The Shipping and Order Processing charge will not be refunded.
We reserve the right to make a repackaging charge on any item accepted for credit.

Items not covered: products that for hygiene reasons are unsuitable for return/refund, goods ordered against our advice and non-catalogue items.  


SHORTAGES OR WRONG ITEMS
Please notify Connevans Limited of any shortages or wrong items within 3 days of delivery - if we have supplied the wrong item we will arrange collection.

GUARANTEE
Connevans Limited undertakes that if any defect in materials or workmanship occurs in the product within TWELVE MONTHS from the date of purchase it will be repaired or, at our discretion, replaced free of charge within the UK. This applies only if the product has been correctly used and has not been damaged through misuse, accident or neglect and has not been modified or repaired by anyone other than Connevans Limited. Consumables such as batteries, shoes and leads, etc. are not covered by this guarantee.  Costs of returning product under guarantee are normally the responsibility of the purchaser. Overseas purchases may be liable to the cost of overseas return.


CONNEVANS SERVICE PROMISE
We make you a service promise that for equipment manufactured by Connevans: on normally chargeable repairs, should your equipment be on our premises for more than one working week no charge will be made.
Please note that this service promise does not apply to merchandised items (sorry!).

EXTENDED WARRANTIES
fmGenie and CRM-220 transmitters and receivers are covered by a one year warranty as standard; extended warranty may be purchased but must be done either at the time of equipment purchase or within one month of purchase.
Please note that extended warranty only applies to the main equipment and not to accessories such as modules, leads or chargers.  


RETURNING EQUIPMENT FOR REPAIR
Please include your name, address (surprisingly some people don't!) together with a daytime telephone number, details of when you purchased the equipment from Connevans Limited and a description of the fault. Connevans naturally accept no responsibility for loss of or damage to a customer's parcel until it has been safely received at our factory. Customers are advised to return equipment adequately packed and covered by appropriate insurance.


WARRANTIES ON REPAIRS
On repaired serialised items manufactured by Connevans, if the product has been correctly used and has not been damaged through misuse, accident or neglect and has not been modified or repaired by anyone other than Connevans Limited, we will give you up to 6 months warranty on the repaired item, subject to the age of the equipment – please note that this repair warranty does not apply to merchandised items (sorry!).
Equipment less than 5 years old – repair warranty 6 months.
Equipment less than 8 years old – repair warranty 3 months.
Equipment greater than 8 years – we are happy to repair it, but it is only warranted that the repair will work when you get it back (i.e. 3 weeks if you want to put a time on it).
How do you work out how old a piece of equipment is? There is an 8-digit serial number on all items manufactured by Connevans – the first four digits are the date of manufacture. For example: The serial number on an item might be: 96021362 – this item was made in February 1996, i.e. the first two numbers are the year, the second two are the month. Older equipment has the first two digits for the month and the second two digits the year. Naturally, your warranty runs from when you buy the equipment not from when it was manufactured, but it is useful to know.

SPECIFICATIONS
In accordance with its policy of progressive product design, the Company reserves the right to alter specifications and/or appearance without notice. All offers of guarantee and servicing arrangements apply to the UK/EU only.

COLOURS
Colours shown are for indication only and may not be exact due to variations in studio processes.