Customer Testimonials

We are very proud of our excellent products and customer service and are always delighted when our customers take the time to let us know that we've done something well.

If you have had a good experience, please do email our Customer Services team on customer.services@connevans.com

 

Here are a selection of recent comments we've had from customers:

 


 

Just a quick note to congratulate you on your excellent service.

I wear an NHS Phonak hearing aid and needed some spare tubes and domes for it.

I thought buying some would be more convenient than waiting at the hospital clinic so I spent 2 hours yesterday visiting the 5 shops in my home town that provide hearing aid services.
Not one of them could help (although they were happy to try and sell me a new hearing aid at between £440-£2500).

I found your website after only a few minutes of searching. The clear pictures and informative descriptions enabled me to find what I needed in no time at all. Ordered just after midday on Friday and delivered by 1pm the next day.

Internet for the win!

Many thanks

Martin, March 2017

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What service... my order placed  at 14:30 on 8th February and I receive my order at 13:00 on 9th February...less than 24 hours from order to delivery.
 
Thank you do much for this 5 star performance.
 
Regards

Malcolm, February 2017
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Many thanks – ordered a clock last week and really impressed with the item and your service.  Rare these days to receive such prompt responses so thanks again.

Fran, January 2017

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I am just writing to thank you so very much for your fantastic service! I got a real surprise today when the post came with a replacement sound relaxer. We only sent the original back to you at the beginning of this week!

Thank you for replacing it for my little boy. He is terribly troubled by tinnitus and is up and down during the night, this will be great to have to use again.

Sincere thanks,

Nicola, January 2017

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Thanks I have now purchased it. And I have confirmation email from you. Really appreciate that you / Connevans cared enough to find out for me.

Catherine, January 2017

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Thanks for your help again. I regard your portable PA systems as essential tools for supporting and motivating our students to communicate around the school.

Daniel, December 2016

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We just wanted to let you all know that it has been a real pleasure to have 'contact' with a company, that has been so helpful and friendly (patient too!).
 
Many thanks from us both. We look forward to buying from you in the future!

Harold and Denise, December 2016

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We at St. Katherine's are delighted with the impact that the Swift Digital Sound Field System is having in our Reception Class. Not only is our child with Hearing Impairment benefitting, but also the other children and the teacher.

Connevans were efficient and extremely helpful with both our enquiry and the speedy installation. Just the type of service that any school needs. Thank you!

Linda, November 2016

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Hi Phil!

My relative who is in the US received the batteries last Friday.

Thank you for the support, for a flawless transaction and communication between seller and buyer.

All the very best

Victor, November 2016

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Just want to say a BIG thank you for all your help with my requirements for the blue-plug lead and DSIEI shoes for my Siemens hearing aids.
 
I made an enquiry on Sunday evening by email with photos of my hearing aids, Connevans replied soon after with a direct link to the products that were required, ordered on Monday, delivered Tuesday!
 
I have fitted them and tested them out and WOW WOW WOW, now I can hear everything clearly and loud! Finally after years of trying different earphones, headphones that are never suitable for deaf person like myself.
 
I love music and I use Bose Mini soundlink speakers as these are awesome but not ideal when the wife complained!
 
The kits are brilliant, the service is second to none, brilliant!
 
Thank you once again.
 
One very happy chap!

Mark, November 2016

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Thank you so much, have just done as written and all settings have cleared, will now be able to reset the times.
 
I cannot praise the service I have received from Connevans enough, this is the 3rd time I have requested help and each time it was sent to me with real old fashioned politeness.
 
Sincerely
 
Shirley, November 2016

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I ordered a Geemark CLA-40 amplifier day before yesterday and received it late this morning.

Now that's what I call good service.
 
Unfortunately when I set it up for my Binatone Concept Combo 'phone it did not function so I called your number and was politely helped, and then put through to "Phil" who was very helpful and suggested that the unit be tried on another 'phone, in this case our "downstairs "phone a BT Decor.    This was successful and I called Phil to let him know that his "fix" was good.

I have simply swapped the phone locations and the new amplifier works well and is neater, and an improvement on its pre-decesser, an Amplicomms TA 10 which has taken to going on strike during calls, hence the need for a successor..

Thank you very much for the prompt service and help.  Well done!

Kind regards

John, October 2016

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I called your company today with regards information about the purchase of a Minitek to go with my mother's hearing aid. Initially I spoke to a young lady, she was very helpful and kind. She then passed me on to a gentleman called John. Who was extremely knowledgeable and helpful.

We have subsequently booked an audiology appointment to trial the Minitek and look forward to purchasing one from yourselves.
The reason for my email is to thank your members of staff for all their help and guidance. With their assistance I now feel confident I know what I need and how it will work to aid my mother.

I cannot praise your staff enough and felt that they really were trying to help me and answer all my queries. I would not hesitate to recommend your company to others, and look forward to dealing with you again.

You have reassured me that there is good old fashioned service and customer care about ( and no hard sell!!)
Congratulations to you, and keep up the good work.

Kind regards,

Lorna, October 2016

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I wanted to thank you for your excellent service, I received the order first thing this morning and am delighted with the phone though at the moment not had time to set it up properly.

Thank you so much for processing the order quickly, cannot fault you nor Royal Mail for their actual first class delivery.

Will definitely recommend your firm and no doubt will be purchasing further things from you over time.

Brian, September 2016

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Hi and thank you very much. And for all your help as I tried to choose the most suitable items.

Customer service top class.

Jennifer, September 2016

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I’m sure you know it but you have an amazing team around you and as one gets older these qualities are so very important for people such as myself.

As previously mentioned I have nothing but the highest praise for all of your staff that handled my case, it's so reassuring in these advancing computerised days to know that there are real people behind the website/s… people that really do care!

Wilma, July 2016

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You do a great service to people like me who wear hearing aids. Very few companies like yours out there.

Dinesh, July 2016

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Thanks very much for the ease of contacting you live :)

Live Chat Visitor, June 2016

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A note to say a big thank you for your prompt and very efficient service - it is much appreciated.

Kind Regards

Katherine, June 2016

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Hi Phil,

Just thought that I would let you know that we have very happy with the SoundRanger equipment and would like to keep it.

Regards

Linda, May 2016

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Today you caught me as I was about to leave work and so I was in rather a hurry to fetch the children and do not feel I thanked you enough for all your help with getting my daughter's FM receiver repaired and sent back so quickly.

Thank you so much, and also thank you for speaking to Phonak on our behalf - we are so grateful for the understanding shown from both of you and are so very appreciative regarding the payment for the repair!

I currently belong to two online support groups for parents with children who have Auditory Processing Disorder, and I have recommend Connevans for their prompt, professional and friendly service.

Kind Regards,

Seonaid, April 2016

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The Soundfield systems have been a great success, she also said if you took them away, their would be a mutiny amongst the teachers!

Fiona, April 2016

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I just wanted to thank you for the prompt delivery of my recent order. I was very happy with the service I received and think you do a great job.

Stacey, April 2016

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Hi, having the need to check on an item I bought and how to use, I rang and was put through to your service Dept. What can I say, the service was “Par” excellent, not only was the information given first class but and this is much more important “understandable”.

The person I spoke to had a sense of humour which helped in bring the information down to a level which made it easier to understand but he came across as a person who knew his job. What must be understood is that for (as an example myself) being hard of hearing which makes for miss-understanding when stressed very likely, I found so much ease to understand the instructions I was given and , can I say “I was as one”.

Thank you for the service.

Kind regards

John, April 2016

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Dear Sirs,

Many thanks for the delivery of the hearing aid tools which i received today all in perfect condition and very fast time i am very happy all round with the products and the firm.

Many thanks,

Ken, April 2016

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It's been a pleasure shopping with you and I will shop further and I will recommend you to others. It was packed fantastic. 5 star company.

Stephen, March 2016

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Received today, thank you for the very good service.

Regards,

William, March 2016

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Received today.

Many thanks for the speedy service.

Rob, March 2016

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Hi, I would like to thank you for your excellent service, I placed order Tuesday 23rd & received parcel Saturday 27th.

Regards

David, February 2016

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Many thanks for speedy delivery of a quality product. Very much appreciated.

Kind Regards

Alan, February 2016

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Great service.

Many thanks to Maggs and the team.

Regards,

Martin, February 2016

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The rehearsal venue for Choir Worstead is a village hall which is used for a wide variety of activities. It has a high ceiling and acoustics which make rehearsals difficult even for singers with good hearing because of excessive resonance and people with hearing problems really struggled. Phil Boswell from Connevans was enormously helpful, visiting the hall and demonstrating the Soundfield System which we decided would be our best solution.

The installation was quick and efficient, the equipment is unobtrusive and the system is straightforward in use. In choir rehearsals voice audibility is hugely improved which means that instructions are heard clearly, saving time, repetition and the conductor’s voice. Other groups who hire the hall are also delighted to be using the Soundfield System, and in time it may even attract people who value the clarity and audibility which it affords. Thank you for your continued help and advice and for bearing with us while we raised the funding.

Beverley, February 2016

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This morning I received my CM-BT2 Blutooth Neckloop. Now that is what I call "Rocket delivery"! Certainly five star service.

Many thanks,

Olivia, February 2016

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Dear Mr Connevans (or whoever is in charge of salary increases!)

Thank you for your message!

It is gratifying to know that there are human beings involved!!

The first one I 'met' was Sarah. She is amazing! Helpful, friendly and with her customers' best interest at heart! Noticing that I had ordered 2 products in quick succession, she wondered why and had the gumption to call and ask! The reason was because I could not find the second item on my first search. But when I found them later, I wanted to order. A quick chat with Sarah solved the problem - REAL customer care!

The second person I 'met' was Tony. Who, I am told, picked and packed my order. I have not received it yet (please, Royal Mail, hurry it to my door!) but if the packing and delivery service is as good as the other service thus far, it will arrive tomorrow or Wednesday in good condition, beautifully packed!

Dear Team, thank you so much for some good old fashioned British service - and long may it continue

Best wishes

Leon, February 2016

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Connevans Limited
Bridge House
1 Nutfield Road
Merstham, Surrey, RH1 3EB
United Kingdom
Customer Service
01737 247571
Minicom
01737 644016
Fax
01737 223475
Email
info@connevans.com
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