Customer Testimonials

We are very proud of our excellent products and customer service and are always delighted when our customers take the time to let us know that we've done something well.

If you have had a good experience, please do email our Customer Services team on customer.services@connevans.com.

Here are a selection of recent comments we've had from customers.

Testimonials from fmGenie users

• Click here to read Customer Testimonials from users of our fmGenie radio aid system

Comments from Customers

Thank you very much for your help on this. I just made my order and it went through. I also would like to comment on the fact that your customer service has been really exceptional and is greatly appreciated. Thank you.

Annabel Battle, November 2011

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Dear David,
My boyfriend and I had been considering buying the smart link plus for a few months, but were nervous because it is a considerable investment. We rang your helpline and received extensive advice from Richard, your sales manager. He was very helpful in advising us exactly what we would need to buy, what would be compatible with Steven's hearing aids and what we would need to ask the audiologist to do. We felt very well-informed and confident about what we were about to do.
Once we had bought the equipment we had some difficulty in getting it to work. As Steven is blind and we live some distance apart, it made it rather a challenge! However, after several very helpful phonecalls with an extremely patient man called John, we have sorted out the problem, and everything is working. We think it will make a real difference to Steven in the situations that are most challenging for his hearing, and we especially look forward to using it at my sister's wedding this month.
We are so grateful for all the excellent and comprehensive pre and post purchase support that we received. It is not common these days. You should be very proud of the service that you provide and the team that provide it. I hope you will pass on our sincere thanks to John and Richard.

Yours sincerely,
Victoria Jackman and Steven Morris, November 2011

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Thanks - I just received my order - if you were Amazon I'd score *****  for everything!

Please feel free to use my comments and, yes, I will add five stars on your web-site (I have tried the earhooks on my iPod...my hearing-aids are standard Danalogic but, the sound seemed, to me, as good as Bose headphones!!!

David Bacon, Essex, October 2011

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Dear Sir,

Many thanks for your extremely helpful catalogue and follow-up letter. I would like to express my thanks for your prompt attention, and would like to confirm that my daughter has purchased for me the Doro 410 mobile phone. It is wonderful to be able to hear clearly after 35 years of struggling with public phone booths. It will be especially helpful when I am away on holiday to ring family and friends, as I was unable to hear on the hotel room telephone.

Thank you.

Avril Whitehead, East Yorkshire, July 2011

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Thanks for any tips.  I find the newsletter really helpful and the catalogue is a mine of information, all really well presented.

Elizabeth Clark, May 2011

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Dear Robert,

I would just like to thank you for your help with the Guards Chapel. I have just spoken with Sgt Maj Barratt who runs the site and he is exceptionally happy with the advice and solution you provided.

For the first time, the esteemed VIP's and the guests to the Chapel can hear properly. You are a credit to your company.

I will be seeing the Padre on Monday and will ask him about signs, etc and I will keep you informed.

I would be happy to recommend your company and I look forward to working with you in the future.

Best wishes,

Chris Shaw, The Guards Chapel, London, March 2011

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Dear Phil

The staff could not be happier with our fantastic new sound system. We used it on Friday evening for a Family Fun night and showed off to the parents.

Thank you for your speedy work and for a wonderful addition to our school.

Best wishes

Tony Rae, Barton Clough Primary School, Manchester, December 2010

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I am writing to thank your company for all the advice your adviser gave me when I rang to enquire about a phone for my business. even though I have no problems with my hearing, the person who dealt with my enquiry did it perfectly and advise me correctly, and now after 3 other types of phones we have one that we can actually use. I certainly know where to come again if I need any other phones for my business. I was also impress by the communications after I bought it and how fast it was delivered.
Once again Thank you.

Jonathan Chapman, August 2010

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Regarding Order for Remote Mains Control MX350112

I quickly received the exact items that I required.  Your firm is obviously a high quality online retailer.  I was particularly pleased to see details on the web page of the certification authority (Thawte) for your secure web site which was confirmed by my browser.  This sort of thing gives the security-minded buyer extra confidence to do business with you.

Thank you,

Chris Thomas, July 2010

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Dear All at Connevans.  
I thought I would just like to tell you that I bought 2 door chimes from you for my father after a long and helpful conversation with a member of your staff [Robert].  They were expensive but it looks as though they are actually going to be useful and allow him to really hear people at his door and so improve his communication with the outside world.
The phone call and advice made all the difference.
Thank you
Hilary, July 2010

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Hello Richard.    Coincidentally, the MyLink unit I ordered from Connevans arrived today and I have just finished experimenting.  The unit works fine with my SmartLink unit and to the great relief of my wife, I have just
turned off the sub-titles setting on the TV!     It's like the difference between night and day.   I am using the SmartLink plugged into the headphone socket on the TV and I found out how to use this socket without suppressing the normal audio output.   So, I can now listen through the SmartLink/MyLink/T-coil system and my wife just listens to the normal audio output.   And I hear every word as clear as a bell.

Also, my neighbour has just called in.   She speaks very quietly and, normally, I only get about 10% of what she says even if we are only a metre or so apart and she's the only person speaking.   So, a conversation with her is very difficult.   I rigged her up with the SmartLink and, boy oh boy, she came in crystal clear and actually too loud.    I had to turn down the volume on the MyLink!

Next: my wife and I will go walking and try it out on a trail, plus in a car, but, right now, I'm "chuffed to bits", as they say.   The only thing left is to find out if my Oticon Spirit 3s have an MT setting so that I can listen to the audio from the TV through the T-coil but still hear my wife when she speaks to me.   If the aids do have an MT setting, I will ask my audiologist to set it up.

I cannot thank you, and Robert, enough for the invaluable advice you've both given me.   It's a refreshing change to come across a company that truly cares about its potential customers and that offers excellent and professional advice.    Many thanks and feel free to use parts of this unsolicited e-mail in either your customer testimonials or newsletter or wherever you feel fit.    You've done a great job and dramatically changed my life for the better.

Ben, February 2010

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Dear Richard, John and Laura and all the other lovely people we met last week,

Thank you so much for a great day with you all. 

I know it was especially helpful to our new worker Paul, who got a lot out of the time, and the rest of us brushed up on the new stuff which was really useful.  It was also good to put faces to names and the note boards in the goodie packs have come in really handy.

I have a policy which is to learn something new every day and the one thing I will NEVER forget were the sandwiches – egg and marmite and the peanut butter one – FAB J  That supplier must have an unlimited imagination.

(You could always try lemon curd and Branston pickle – it was my daughter’s favourite all through junior school, and no, I don’t know how she ate them either! )

All the best till we meet again.

Anne Wren, Senior Assessment Officer, Hi Kent, July 2009

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