Connevans.com

General questions about using the Connevans and DeafEquipment websites.

When ordering on your DeafEquipment website can I have the parcel sent to an address different to my registered card address?

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I only wish to order one earmould puffer, why is your postage charge so high?

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I have a hearing disability, how do I order without paying VAT from your DeafEquipment website?

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On your DeafEquipment website I ticked the box to make a declaration that I was buying the product because of a hearing disability but was still charged VAT, why?

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I have never ordered on the web before, can you please talk me through the stages?

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I am trying to order from your website. The problem comes when I try to enter my address, I am a Civil Servant working in Germany with the British Forces and your website will not accept my BFPO address, why?

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Having problems with using your credit card on DeafEquipment website? These FAQs are designed to help

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