Employment opportunities in Merstham
Would you like to join our friendly Connevans team?
Connevans Limited is an independent family run company established 50+ years ago and specialises in meeting the needs of people who are deaf or hard of hearing. We employ approximately 30 people and operate from modern air-conditioned premises in Merstham, Surrey, which house all activities from administration to production and dispatch. We are driven by a strong family ethos with a friendly attitude.
Our job vacancies in Merstham, Surrey, are shown below.
Would you like to work with us?! We are currently looking for a Customer Service Administrator to join our small and successful family run business. The role is a mixture of communicating with customers through telephone calls/emails/live chat and customer order processing. We are seeking a candidate that is looking to commit to permanent employment.
The following tasks are involved in the role: -
• Entering sales orders sent in by post, e-mail and fax on to the computer system
• Processing repairs through the system
• Answering the telephone/emails and dealing with customers enquiries
• Supporting customers using our Live Chat facility
• This will involve either answering the query or identifying the nature of the enquiry and passing it to the relevant people to deal with
• Organising the training for end users following delivery of the equipment
• Liaising with installers and customers regarding installations
The following characteristics are a requirement for the successful candidate:-
• Excellent verbal and written communication skills with a great telephone manner
• Customer Service experience
• Previous experience in a sales support role would be beneficial
• Computer Literate - Outlook, Word, Excel
• Ability to work on your own with minimal supervision
• Ability to work accurately with attention to detail
• Problem solver, not a problem finder!
Connevans is an equal opportunities employer and is committed to promoting equality and diversity in all the work that we do.
For more information, please email info@connevans.com with an introductory letter and a copy of your CV.
