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Soundfield warranty repairs

There are additional terms and conditions covering the warranty repair of Soundfield equipment.


Connevans Infra Red Soundfield Systems

Connevans offer a three (3) year warranty from date of purchase for Infra Red Soundfield Systems.

The warranty covers malfunction due to defect in materials and workmanship. These warranty conditions are in addition to Connevans standard terms & conditions and are in addition to your statutory rights which remain unaffected.

This warranty includes the main IR Swift, IR Classmate or IRR-30P Soundfield unit, speakers, microphone transmitters and chargers. Installation, where applicable, is also covered.

Warranty does not cover use of incorrect batteries, cosmetic appearance or failure due to misuse, abuse or failing to follow the manufacturer?s instructions. Repairs performed by someone other than Connevans staff will void this warranty.

For chargeable repairs, an official purchase order (for credit account customers) or payment in advance will be required before the equipment is returned.

This warranty does not include site visits. Equipment should be returned to Connevans for inspection and repair or replacement. The cost of return is the responsibility of the customer. Connevans naturally accept no responsibility for loss of or damage to a customer's parcel until it has been safely received at our factory.

Customers are advised to return equipment covered by appropriate insurance. Packing material is available for purchase if required.

The IR Swift must be returned in it's custom packaging. Returning an IR Swift in any other packaging will void this warranty. If you have not kept the original packaging, replacement packaging can be purchased from Connevans. The IR Swift flat panel speaker will be damaged if pressured, which is why the warranty will be voided if the unit is not properly returned in its custom pack.

When returning equipment under this 3 year warranty a completed Soundfield Warranty Return Form must be included, failure to do so will void this extended warranty.

We reserve the right to make a charge for processing and returning equipment which is found not to be faulty.

Phonak Dynamic Soundfield

Please note: as per Phonak's standard terms of sale, the DigiMaster 5000 is a non-creditable item.

Phonak Dynamic Soundfield equipment has a 2 year manufacturer's warranty, however it must be returned for repair in its original packaging (with associated inspiro) ? so please don't throw packaging away!

Spare packaging is available for purchase ? please contact Customer Services.

Connevans Limited
Bridge House
1 Nutfield Road
Merstham, Surrey, RH1 3EB
United Kingdom
Customer Service
01737 247571
01737 644016
01737 223475
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